File a claim. Get paid in 72 hours.
Three ways to notify us. One promise: approved claims pay out within 72 hours of full documentation. Choose the channel that's easiest for you.
What to expect after you notify us.
Notify
Tell us what happened online, via WhatsApp or by phone. We log your claim immediately.
Submit docs
Send photos, police report (where relevant), and supporting documents. We keep a checklist for you.
Assessment
Your insurer reviews , usually within 2 business days. We update you at every stage.
Pay out
Approved claims pay out to your account within 72 hours of full documentation.
Tell us what happened.
Submit the basics now, our claims team will reach out for any documents we still need.
Not happy with how we've handled something?
We take complaints seriously. If you believe your claim was unfairly declined, took too long, or our service fell short write to us at [email protected] or call +234 818 835 0000, +234 704 738 6000.
If you remain unsatisfied, you may escalate to NAICOM (National Insurance Commission), the regulator of insurance in Nigeria, via naicom.gov.ng.
Our promise
We acknowledge complaints within 24 hours and resolve them within 10 business days wherever possible with regular updates throughout.